- FAQ'S
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General Enquiries
Adro is a professional hearing-care provider offering hearing tests, hearing aids, tinnitus care, speech therapy and after-sales support across multiple locations.
Our centres operate Monday to Saturday, 10:00 AM – 7:00 PM.
Walk-ins are welcome, but appointments ensure faster service.
Yes, based on audiologist availability. Appointments are recommended.
All our audiologists are qualified, and centres follow international testing protocols.
Most locations provide convenient parking; please check your nearest centre.
Yes, our paediatric testing rooms are designed to make children comfortable.
Hearing Tests & Diagnostics
Yes. Adro offers computerised audiometry and other advanced tests.
An audiologist checks your ears visually, conducts tone tests, and explains results immediately.
Most tests take 20–30 minutes.
No, all hearing assessments are safe and painless.
It evaluates how well you understand speech at various volume levels.
Yes, including behavioural tests and BERA for infants.
A specialised test to understand ringing or noises in the ear and plan treatment.
Yes. We offer Free House Trial that includes a hearing check and device trial at your doorstep
House Trial & Home Visits
Adro’s team visits your home, performs a hearing check, and lets you trial suitable hearing aids—at no cost if you purchase an hearing aid with us else a nominal fee might be applicable.
House visits are available across all major Adro locations.
Just ensure a quiet room is available for accurate testing.
Our team will call to confirm the date/time, assign an audiologist, and share the estimated arrival time.
Hearing Loss & Ear-related Concerns
Avoid water entry, avoid inserting objects, and visit an ENT immediately. Hearing test may be done after medical clearance.
Difficulty hearing conversations, increasing TV volume, asking people to repeat, and struggling in noisy places.
Can sudden hearing loss be treated?
Some medical conditions improve; age-related or nerve-based losses are usually permanent but easily managed with hearing aids.
Yes. ENT cleaning or medication often restores hearing.
Hearing Aids: Buying, Models & Compatibility
We deal with Phonak, Signia, Widex, Unitron, Oticon, Interton, ReSound, Audio Service and more.
Yes, we offer Made-For-iPhone (MFi) Bluetooth hearing aids.
Yes, most modern models come with built-in rechargeable lithium-ion batteries
Typically 4–6 years, depending on usage and maintenance.
We offer discreet CIC, IIC and RIC models that are barely noticeable.
Your audiologist will suggest models based on your audiogram, lifestyle and budget.
Prices start around ₹6,500 and go up depending on features and technology level.
Yes. Free trial at home or in-centre is available.
Yes, with high-power BTE or advanced RIC devices.
Most are water-resistant, not fully waterproof. Care is advised.
After-Sales Support & Repairs
Absolutely. Adro offers free servicing during warranty, tune-ups, cleaning, and replacements when needed.
Cleaning, sound tuning, firmware updates and performance checks.
Minor fixes take 24–48 hours; major repairs may take 7–10 working days.
Yes, depending on the brand and model.
Yes, we accept multi-brand service and repairs.
House Trial & Home Visits
Adro’s team visits your home, performs a hearing check, and lets you trial suitable hearing aids—at no cost if you purchase an hearing aid with us else a nominal fee might be applicable.
House visits are available across all major Adro locations.
Just ensure a quiet room is available for accurate testing.
Our team will call to confirm the date/time, assign an audiologist, and share the estimated arrival time.
Appointment, Wait Times & Policies
Appointments are typically seen within 5–10 minutes of arrival.
Please cancel or reschedule at least 3 hours in advance to help us plan effectively.
Yes. Call or message us anytime to choose a new time slot.
Same-day slots are usually available.
Payment, EMI & Insurance
Yes—0% EMI is available on most hearing aids.
UPI, cards, net-banking, cash, and EMI partners.
Some policies include coverage; check with your insurer.
Yes, detailed invoices and medical reports are provided.
Accessories, Batteries & Connectivity
Yes—TV streamers, phone clips, remote mics and wireless chargers.
Disposable batteries last 3–10 days; rechargeables last 18–24 hours per charge.
Yes, most brands support ASHA and Bluetooth streaming.
Hygiene, Maintenance & Care
Daily wiping, weekly wax-guard checks are recommended.
Yes. Use a dry box or dehumidifier regularly.
Every 6 months for cleaning and tuning.