1. Manufacturer Warranty for Hearing Aids

All hearing aids sold at Adro come with official manufacturer warranty, which generally includes:

✔ Duration

Depending on the brand and model, warranties typically range from:

• 1 to 2 years: Service or Repair Warranty
• Extended warranty available for select models through payment upgrades

Exact coverage details will be mentioned:

• On your invoice
• In the device warranty card
• Through brand documentation

✔ What is Covered?

Manufacturer warranty generally covers:

• Internal electronic component defects
• Receiver issues
• Microphone malfunction
• Charging system faults (for rechargeable models)
• Software-related performance defects

✘ What is Not Covered?

Warranty does not cover:

• Physical damage or breakage
• Water or moisture damage
• Loss or theft of the device
• Damage due to improper cleaning or handling
• Battery corrosion
• Tampering or unauthorised repairs

2. Warranty for Hearing Aid Accessories

Warranty coverage varies by accessory type:

✔ Chargers, TV streamers, remote controls, Bluetooth accessories

• Typically covered for 6–12 months
• Covers functional issues or manufacturing defects

✔ Domes, tubes, ear tips, ear moulds, wax filters

These consumables are not covered under warranty, as wear and tear is expected with use.

✔ Rechargeable batteries

Brand-specific warranty applies, usually 6 months to 1 year, depending on usage and cycle quality.

3. Ear Mould Warranty

Custom ear moulds are non-returnable and not covered by warranty, except for:

• Manufacturing defects detected within 48 hours of delivery
• Fit issues identified during initial fitting session (one free remake may be offered depending on audiologist recommendation)

4. Diagnostic & Service Warranty

Diagnostic tests performed at Adro (PTA, Tympanometry, OAE, BERA, Speech Tests) do not carry warranty.

However, the following service support is applicable:

✔ Hearing Aid Fine-Tuning

• Free follow-up tuning sessions are offered during the initial adaptation period (typically 15–30 days depending on the model and clinic policy)

✔ Repair Warranty

• All repairs done under warranty follow the manufacturer’s terms
• Repairs outside warranty come with an estimate approval before processing

5. Warranty Claim Procedure

Step 1: Contact Adro Support

Call +91-9940068405 or visit the nearest Adro branch.

Step 2: Provide Documentation

You will need:

• Original invoice
• Warranty card (if applicable)
• Device serial number
• A brief description of the issue

Step 3: Device Inspection

Our audiologists will perform:

• Functional checks
• Diagnostic testing
• Visual inspection for damage or misuse

Step 4: Approval & Processing

If the issue is covered under warranty:

• The device will be repaired or replaced by the manufacturer
• Processing time typically ranges between 7–21 business days, depending on brand service centre timelines

6. Warranty Exclusions

Warranty is void if:

• The device has been tampered with or serviced outside authorised centres
• Damage occurred due to accidents, drops, moisture, sweat, or dust
• Serial number or product label is removed or altered
• Device is not used according to manufacturer instructions

7. Extended Warranty

Certain brands offer optional extended warranties for an additional fee. Benefits may include:

• Longer repair coverage
• Free replacements in case of specific component failures
• Extra service support

Ask an Adro audiologist for brand-specific options.

8. Policy Updates

Adro reserves the right to modify this Warranty Policy at any time. Changes will be updated on this page with a revised “Last Updated” date.